Strategic Artificial Intelligence Program Advisor |
Vivek Shandilya
Active Term: 08/2025 - 08/2026
Areas of Expertise
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Senior Business Process Manager, Digital Innovation and TransformationServiceNowStrategic sales transformation and operations leader with 15+ years of experience in the technology industry, specializing in AI-enabled business process optimization and digital sales innovation. At ServiceNow, spearheading AI-driven initiatives such as guided selling frameworks, CRM tech stack optimization, and sales stage analysis using process mining tools to uncover insights and accelerate deal progression. Deeply engaged in CRM prioritization models leveraging automation, contextual intelligence, and user behavior to drive smarter decision-making.
Previously at VMware, led the design and POC for a Rebate Engine for incentive programs, achieving sub-4% variance and improving partner payout accuracy. At HCL Technologies, launched revenue-generating programs and real-time analytics dashboards that informed strategic decisions at the executive level. Committed to ongoing AI and digital innovation, with certifications from Northwestern Kellogg (AI Strategies for Business Transformation) and Stanford (Digital Transformation). Holds an MBA, Engineering degree, Lean Six Sigma certification, and ServiceNow Operational Excellence Level 2 credential. Proven ability to align AI capabilities with strategic business priorities to drive transformation, scale efficiency, and deliver competitive advantage. |
