Digital Marketing Program Advisor

James Walsh

Active Term: 02/2025 - 02/2026

Areas of Expertise

• Understanding the Customer Experience
  
• Experience Management Metrics & Tools
• Digital Transformation

Manager, Fulfillment Operations

Splunk

Hello! Currently I am a manager at Splunk (now owned by Cisco) where I drive the optimization of customer purchase fulfillment and delivery. I lead a team that serves as the bridge between the Go-To-Market teams that devise the business strategies and Engineering teams that bring these goals to life. I have informed how products are marketed and sold based on the unique perspectives I have learned in the internal operations space and resolving urgent customer escalations and incidents. I have a passion for coaching and mentoring and can't wait to make an impact!