Digital Marketing Program Advisor

David Frazer

Active Term: 10/2025 - 10/2026

Areas of Expertise

• Experience Management Metrics & Tools
  

Sr. Manager, Customer Success

Menlo Security Inc

A veteran of the Enterprise IT and Cybersecurity landscape, David Frazer has built his career on turning technical solutions into high-value, sustained customer relationships. As a Senior Manager of Customer Success, he specializes in building and redesigning global programs for companies like Menlo Security, where he drove a 50% reduction in customer time-to-value and currently maintains an elite 98% logo renewal rate. David's expertise spans the entire customer journey—from strategic implementation and complex data migration to fostering strong executive relationships and creating profitable, customer-funded programs. Prior to his current role, David led a 10-year transformation at Commvault, where he scaled bookings from $2.1M to $25M and increased service margins to +30%. He leverages this deep technical authority to deliver strategic customer outcomes across multiple continents.