Strategic Artificial Intelligence Program Advisor

Andrew Carothers

Active Term: 06/2024 - 06/2025

Areas of Expertise

• AI Strategic Framework
• AI Industry Disruption
• Using AI Creatively to Generate Innovation
• Measurement and Analytics of AI

Digital Customer Experience Leader

Cisco Systems

Andrew Carothers, CCXP, is a senior Customer Experience leader, author and speaker. He was a founding member of Cisco's CX function, where he has helped build the company’s digital approach to increasing customer adoption and retention, improving renewal rates, and driving growth. He is a four-time International Customer Experience award winner, as well as judge and four-time winner of the US Customer Experience Awards. Carothers frequently writes and speaks on CX topics, and co-authored The Publicity Handbook (McGraw Hill), a Fortune Book Club selection.